TERMS AND CONDITIONS

ONLINE STORE TERMS AND CONDITIONS FOR LOOLA

Key Information about the Terms and Conditions and Our Store

We understand that reading terms and conditions might not be the most exciting activity, so to make it easier for you to access the most important information about our store and the rules for using it, we have prepared a summary of them:

The owner of the store www.loola.pl is Monika Dajewska company, NIP (VAT ID): 7123190591, located at Dys, ul. Kwiatowa 8, 21-003 Ciecierzyn.
The fastest way to contact us is by sending an email to kontakt@loola.pl. You can also contact us via traditional mail (Dys, ul. Kwiatowa 8, 21-003 Ciecierzyn) or by phone (+48 501 444 640).
For your convenience, we encourage you to create an account in our store, although it is not mandatory. Regardless, you can delete your account at any time.
All information about goods available in the store and possible payment and delivery methods will be displayed on your device screen during the ordering process.
After placing an order, it is necessary to pay for it electronically or by cash on delivery (unpaid orders may be canceled).
The purchased goods should reach you in undamaged condition. If the package is damaged, you should write a damage report and contact us immediately.
You can return the purchased goods without giving any reason within 14 days from the day of delivery. We will refund you no later than 14 days from the day we receive the returned goods.
If the goods arrive damaged, defective, or otherwise not in accordance with the sales agreement, you can file a complaint about them. We will respond to the complaint within 14 days from the day of receipt.
We encourage you to subscribe to our newsletter, which will keep you up-to-date with the latest promotions and new products in the store (you can unsubscribe from receiving the newsletter at any time).
If you encounter problems with your account or newsletter, you have the right to file a complaint about them (please submit them by email). We will respond to the complaint within 14 days from the day of receipt.
To enable you to use the store and fulfil the orders you have placed, we process your personal data. Detailed information on this topic can be found in our Privacy Policy: https://loola.pl/privacypolicy.

If you have any questions or doubts regarding the terms and conditions or purchases in our store, please contact us!

We wish you a pleasant shopping experience!

1. General Provisions

These terms and conditions (hereinafter: "Terms and Conditions") set out the rules and conditions for using the "Loola" online store operating under the website www.loola.pl (hereinafter: "Store").
The owner of the Store is Monika Dajewska, conducting business activity under the company name: "Monika Dajewska" (permanent place of business activity address: Dys, ul. Kwiatowa 8, 21-003 Ciecierzyn), registered in the Central Registration and Information on Business conducted by the minister responsible for the economy, having NIP (VAT ID): 7123190591, REGON number: 061558619 (hereinafter: "Seller").
Contact with the Seller is possible via:

a) electronic mail at the address: kontakt@loola.pl;

b) traditional mail at the address: Dys, ul. Kwiatowa 8, 21-003 Ciecierzyn;

c) phone at the number: +48 501 444 640.

4. In the course of its business, the Seller:

a) sells Goods that can be purchased by Buyers;

b)provides Users with the Account Service;

c) provides Subscribers with the Newsletter.

5. Information about Goods available in the Store, in particular their descriptions, technical and utility parameters, and prices, constitute an invitation to conclude a Sales Agreement within the meaning of Art. 71 of the Act of 23 April 1964 – Civil Code (hereinafter: "Civil Code").

6. Before starting to use the Store, the Client is obliged to familiarize themselves with the Terms and Conditions and the Privacy Policy.

2. Definitions

Words written in capital letters in the Terms and Conditions have the following meanings:

Working Day - a day that is not a Saturday, Sunday, or any other day off work under the provisions of the Act of 18 January 1951 on holidays;
Client – User, Buyer, or Subscriber;
Civil Code - the term defined in § 1 sec. 5 of the Terms and Conditions;
Consumer - a natural person who performs a legal act with the Seller not directly related to their business or professional activity;
Account - a panel created in the Store's information system, allowing the User to use its functionalities, in particular, to purchase Goods;
Buyer - a person who is a Consumer, Entrepreneur, or Entrepreneur with Consumer rights, who has concluded a Sales Agreement with the Seller or has taken steps towards its conclusion;
License – the term defined in § 12 sec. 6 of the Terms and Conditions;
Newsletter – digital content within the meaning of the Consumer Rights Act, including commercial information about the Seller's current activities, including information about new products and promotions available in the Store;
Non-conformity – means:

non-conformity of the Digital Service Object with the Agreement concerning its provision (criteria for assessing the conformity of the Digital Service Object with the Agreement concerning its provision are defined in Art. 43k sec. 1-2 of the Consumer Rights Act);
non-conformity of the Goods with the Sales Agreement (criteria for assessing the conformity of the Goods with the Sales Agreement are defined in Art. 43b sec. 1-2 of the Consumer Rights Act).

Review - the Buyer's opinion about the Goods purchased by them, expressed by assigning points to the Goods on a scale specified by the Seller or by describing experiences related to the Goods;
Privacy Policy - a document containing information about the processing of Clients' personal data by the Seller;
Digital Service Object – Account Service or Newsletter;
Entrepreneur - a natural person, a legal person, or an organizational unit without legal personality, which specific provisions grant legal capacity, conducting business activity on their own behalf;
Entrepreneur with Consumer rights - a natural person conducting business activity on their own behalf, who has concluded an Agreement with the Seller directly related to their business activity, which, however, does not have a professional nature for this person, resulting in particular from the subject of their business activity;
Terms and Conditions - the term defined in § 1 sec. 1 of the Terms and Conditions;
Seller - the term defined in § 1 sec. 2 of the Terms and Conditions;
Subscriber – a person who is a Consumer, Entrepreneur, or Entrepreneur with Consumer rights, who has concluded an Agreement with the Seller for the provision of the Newsletter or has taken steps towards its conclusion;
Goods - a movable item available in the Store within the meaning of the provisions of the Civil Code, which may be purchased by the Buyer, in particular clothing;
Agreement – Agreement for the provision of the Account Service, Sales Agreement, Exchange Agreement, or Agreement for the provision of the Newsletter;
Agreement for the provision of the Newsletter – an agreement for the provision of digital content within the meaning of the Consumer Rights Act provisions, under which the Seller undertakes to provide the Subscriber with the Newsletter free of charge for an indefinite period, and the Subscriber undertakes to provide the Seller with personal data;
Agreement for the provision of the Account Service – an agreement for the provision of a digital service within the meaning of the Consumer Rights Act provisions, under which the Seller undertakes to provide the User with the Account Service free of charge for an indefinite period, and the User undertakes to provide the Seller with personal data;
Sales Agreement - a sales agreement within the meaning of the Civil Code provisions, under which the Seller undertakes to transfer the ownership of the Goods to the Buyer and deliver the Goods to them, and the Buyer undertakes to collect the Goods and pay the Seller the price;
Account Service – a digital service within the meaning of the Consumer Rights Act provisions, consisting in the creation and maintenance of an Account by the Seller for the User;
Consumer Rights Act - the Act of 30 May 2014 on consumer rights;
User – a person who is a Consumer, Entrepreneur, or Entrepreneur with Consumer rights, who has concluded an Agreement with the Seller for the provision of the Account Service or has taken steps towards its conclusion;
Order - the Buyer's declaration of intent directed to the Seller, specifying the number and type of Goods that the Buyer wants to purchase.

3. Technical Requirements

For Clients to properly use the Store, the following are jointly required:

connection to the Internet;
possession of devices allowing the use of Internet resources;
use of an Internet browser enabling the display on the device's screen of hypertext documents linked on the Internet by the WWW network service and supporting the JavaScript programming language, and also accepting cookie files;
possession of an active email account.

2. Within the Store, it is forbidden for Clients to use viruses, bots, worms, or other computer codes, files, or programs (especially automating script processes and applications or other codes, files, or tools).

3. The Seller informs that it uses cryptographic protection of electronic transfer and digital contents by applying appropriate logical, organizational, and technical measures, in particular, to prevent access to data by third parties, including through SSL encryption, the use of access passwords, and antivirus programs or against unwanted software.

4. The Seller informs that despite the use of the security measures mentioned in sec. 3 above, the use of the Internet and services provided electronically may be threatened by the penetration into the teleinformation system and the Client's device of malicious software or obtaining access to data located on this device by third parties. To minimize the threat mentioned, the Seller recommends using antivirus programs or means protecting identity on the Internet.

4. Rules for Using the Store

The Client is obliged to use the Store in a manner consistent with the provisions of the generally applicable law, the provisions of the Terms and Conditions, and good manners.
It is forbidden to provide content of an unlawful nature by the Client.
Prices of Goods available in the Store are expressed in Polish zloty (PLN) and in euro (EUR), depending on the language version of the site, and represent the gross value (including all mandatory price components, including due VAT).
The Buyer can purchase Goods both after creating an Account and without creating it. In the case of creating an Account, the Buyer should log in to it before starting shopping.

5. Agreement for the Provision of the Account Service

To conclude an Agreement for the provision of the Account Service, the User should perform the following actions:

enter the Store's website;
click on the "Register" tab;
in the displayed form, enter the following mandatory data:
1. email address;
2. password created by the User for the Account;
mark the checkbox next to the statement about reading and accepting the Terms and Conditions and the Privacy Policy;
optionally - mark the checkbox next to the statement about consenting to receive the Newsletter;
click on the "Register" option.

Clicking on the "Register" option is equivalent to the User concluding an Agreement for the provision of the Account Service.
The User gains access to the Account immediately after clicking the activation link sent to the User by the Seller via email.
After creating an Account, the User can supplement the mandatory data saved on it with the following optional data:

first name and last name;
billing address;
delivery address.

Using the Account, the User can, in particular:

store and change their personal data;
place Orders, view placed Orders.

The Seller informs, and the User acknowledges that maintaining the conformity of the Account Service with the Agreement for the provision of the Account Service does not require the User to install its updates.
In the event of the User not being granted access to the Account immediately after concluding the Agreement for the provision of the Account Service, the User summons the Seller to grant access to the Account immediately. The summons mentioned in the previous sentence can be sent via email, to the address indicated in § 1 sec. 3 point a) of the Terms and Conditions. In the event that the Seller does not grant the User access to the Account immediately after receiving the summons mentioned in the previous sentence, the User may withdraw from the Agreement for the provision of the Account Service.
Regardless of the provisions of sec. 7 above, in the event of not being granted access to the Account, the User may withdraw from the Agreement for the provision of the Account Service without summoning the Seller to grant access to the Account if at least one of the cases indicated in Art. 43j sec. 5 of the Consumer Rights Act occurs.
Regardless of the provisions of sec. 7-8 above, the User may terminate the Agreement for the provision of the Account Service at any time and without giving any reason with immediate effect. In addition, based on Art. 27 and following of the Consumer Rights Act, the User may withdraw from the Agreement for the provision of the Account Service without giving any reason, within 14 (fourteen) days from the day of its conclusion.
Withdrawal from the Agreement for the provision of the Account Service or its termination, regardless of the basis for performing this action, occurs by submitting a statement by the User to the Seller about withdrawing from the Agreement for the provision of the Account Service or about its termination. The statement mentioned in the previous sentence can be sent via email, to the address indicated in § 1 sec. 3 point a) of the Terms and Conditions. The Seller deletes the Account immediately after receiving the statement mentioned in the previous sentence.
In the event of the User using the Account in a manner inconsistent with the provisions of the generally applicable law, the provisions of the Terms and Conditions, or good manners, as well as providing content of an unlawful nature by the User, the Seller may terminate the Agreement for the provision of the Account Service with a notice period of 7 (seven) days, by submitting a statement of termination to the User via email. After the notice period mentioned in the previous sentence, the Account is permanently deleted. During the notice period, the Seller may block the User's access to the Account if it is necessary to prevent further violations by the User.
Blocking or deleting the Account does not affect the execution of Sales Agreements and Agreements for the provision of the Newsletter concluded by the User before blocking or deleting the Account.

6. Sales Agreement

1. To conclude a Sales Agreement, the Buyer should perform the following actions:

enter the Store's website;
enter the tab of the selected Good and click the "Add to cart" option;
enter the "Cart" tab and click the "Place order" option;
choose the delivery method and payment method and click the "Order" option;
in the displayed form, enter or select the following data:
1. email address;
2. first name and last name;
3. phone number;
4. address data (street, house number, postal code, city, country);
5. delivery address (if it is different from the address provided in the address data);
6. optionally - company, NIP (VAT ID) (if the Buyer is an Entrepreneur or an Entrepreneur with Consumer rights);
7. payment method;
8. delivery method;

optionally - mark the checkbox next to the statement about consenting to receive a survey to give an opinion on the purchased Good, sent via email;
optionally - mark the checkbox next to the statement about consenting to receive the Newsletter;
mandatorily mark the checkbox next to the statement about reading the Terms and Conditions and the Privacy Policy and accepting their provisions;
click the "Summary" option;
click the "Order and pay" option, and then make the payment for the Good according to the selected payment method;

Payment of the price for the Good can be made by the Buyer:

by bank transfer to the Seller's bank account;
using the payment systems PayPal; Przelewy24.pl, Autopay S.A. (accepted payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro);
by cash on delivery (only applies to orders send within territory of Poland).

Clicking on the "Order and pay" option by the Buyer is equivalent to submitting an offer to purchase the selected Good (hereinafter: "Order").
After placing the Order, the Buyer receives a confirmation of its placement to the email address provided by them. At the moment of receiving the message mentioned in the previous sentence by the Buyer, a Sales Agreement is concluded between the Seller and the Buyer.
If the Order placed, for which the Buyer chose the option of payment for the Good before its delivery, is not paid within 3 (three) days from the day of its placement, the Seller has the right to withdraw from the Sales Agreement and cancel the Order within 5 (five) days from the day of the ineffective expiry of the deadline for payment of the Order. Withdrawal from the Sales Agreement and cancelling the Order occurs by sending an appropriate statement by the Seller to the email address provided by the Buyer.

7. Delivery of Goods

Shipping of Goods is carried out via courier shipments to addresses located on the territory of the Republic of Poland and other Member States of the European Union.
When making a purchase of a Good, an authorization is automatically granted by the Buyer to the Seller to conclude a contract with the company providing paid delivery of the Good for sending the package on behalf and for the Buyer. The Buyer, by making the payment of the price for the Good, additionally transfers and entrusts the Seller with a specified amount of money to cover the costs of shipping the Good (subject to sec. 3 lit. a). The amount of money mentioned in the previous sentence is transferred by the Seller to the carrier delivering the order as remuneration for the transport.
Shipping of the Good occurs within 1 working day from:

a) the moment of placing the Order - in the case of choosing the payment on delivery option;

b) the day of recording the payment for the Good on the Seller's bank account or Seller’s settlement account - in the case of choosing the payment by bank transfer or credit card.

4. Delivery of the Good occurs within up to 2 Working Days from the day of its shipment by the Seller for deliveries within Poland, and several days for international deliveries, unless circumstances extending this term occur in the courier company delivering the order, over which the Seller has no control.

5. The Seller is obliged to deliver the Good to the Buyer in accordance with the Sales Agreement.

6. The Good delivered to the Buyer should be in undamaged condition.

7. If the Good is delivered by a courier, the Buyer should check the Good in their presence. If the package of the Good is damaged, the Buyer should write a damage report and contact the Seller.

8. Right to Withdraw from the Sales Agreement

The provisions of this § 8 apply only to the Buyer who is a Consumer or an Entrepreneur with Consumer rights.
The Buyer has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the day of receiving the shipment.
The right to withdraw from the Sales Agreement, the Buyer executes by submitting a statement to the Seller about withdrawing from the Sales Agreement (hereinafter: "Statement"). To preserve the deadline for withdrawing from the Sales Agreement, it is enough to send the Statement before the expiry of the term mentioned in sec. 2 above.
The Statement can be submitted by the Buyer in any form, in particular on the form constituting Annex No. 2 to the Consumer Rights Act. To facilitate the realization of the right to withdraw from the Sales Agreement, the Seller recommends however submitting the Statement in the manner indicated in sec. 5-8 below.
The Buyer can submit the Statement in the form of:

electronic;
paper.

6. In the case of choosing the Statement in electronic form, the Buyer should send an email to the address indicated in § 1 sec. 3 point a) of the Terms and Conditions containing the following elements:

first name and last name of the Buyer;
email address;
correspondence address;
explicit statement about withdrawing from the Sales Agreement;
indication of the Good to which the withdrawal from the Sales Agreement applies;
Order number;
Order placement date;
PKD codes of the business activity conducted by the Buyer (if the Buyer is an Entrepreneur with Consumer rights).

7. In the case of choosing the Statement in paper form, the Buyer should fill in the form attached to the package or print and fill in the form located at the address: https://loola.pl/returns-complaints, and then send it together with the Good to the address indicated in sec. 10 below.

8. The Seller sends the Buyer a confirmation of receiving the Statement after its receipt, via email.

9. In the case of exercising the right to withdraw from the Sales Agreement, the Buyer should return the Good to the Seller within 14 (fourteen) days from the day of withdrawal from the Sales Agreement. To preserve the term mentioned in the previous sentence, it is enough to return the Good before its expiry.

10. The return of the Good should be made to the address:

LOOLA

Dys, ul. Kwiatowa 8

21-003 Ciecierzyn

POLAND

11. The Buyer bears the direct costs of returning the Good.

12. The refund of payments made by the Buyer occurs after the Seller receives the returned Good. The refund of payment is made using the same method of payment that was used by the Buyer in the original transaction unless the Buyer expressly agrees to a different solution. In the case of the necessity to refund the funds for a transaction made by the Buyer with a payment card, the Seller will make the refund to the bank account assigned to the Buyer's payment card. The Buyer does not bear the costs of refunding the made payment (exceptions are additional bank commissions for foreign transfers or PayPal payments chosen by the Client). The refund of payment includes the refund of the price paid for the Good and the refund of the amount constituting compensation for the costs of shipping the Good incurred by the Buyer in the amount of the cheapest possible shipping option available in the store.

13. The Buyer is responsible for the decrease in the value of the Good resulting from using it in a way that was necessary to determine the nature, characteristics, and functioning of the Good. Therefore, the Buyer is materially responsible for any damages to the Good, including contamination, pulls, damage to the fabric continuity, and removal of tags that are a guarantee of novelty.

9. Complaints Regarding Goods

Based on Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty towards Buyers who are Entrepreneurs is excluded. Further provisions of this § 9 apply only to the Buyer who is a Consumer or an Entrepreneur with Consumer rights.
The Good delivered to the Buyer by the Seller must be in accordance with the Sales Agreement.
The Seller is liable for the Non-conformity existing at the time of delivering the Good to the Buyer and revealed within 2 (two) years from that moment unless the Good's shelf life is longer.
In the case of revealing the Non-conformity, the Buyer is entitled to the rights indicated in Art. 43d and following of the Consumer Rights Act. The realization of the Buyer's rights mentioned in the previous sentence occurs in accordance with the provisions of the Consumer Rights Act and the provisions of this § 9.
In the case of revealing the Non-conformity, the Buyer may file a complaint containing a request for:

repair of the Good or
exchange of the Good.

6. In the case of recognizing the complaint, the Seller decides on the form of compensation, i.e., the repair or exchange of the Good.

7. The complaint is filed by returning the Good along with the filled complaint form to the address: Loola, Dys, ul. Kwiatowa 8, 21-003 Ciecierzyn, POLAND.

8. The complaint should contain:

first name and last name of the Buyer;
email address;
Order number;
date of delivering the Good;
description of the revealed Non-conformity;

9. In the case of receiving by the Seller a request for:

repair of the Good – the Seller is entitled to exchange the Good;
exchange of the Good – the Seller is entitled to repair the Good;
if the chosen by the Buyer method of bringing the Good into conformity with the Sales Agreement is impossible or would require the Seller to incur excessive costs.

10. In the case where both the exchange and repair of the Good are impossible or would require the Seller to incur excessive costs, the Seller may refuse to bring the Good into conformity with the Sales Agreement.

11. After considering the complaint, the Seller provides the Buyer with a response to the complaint, in which:

a) acknowledges the complaint and indicates the planned date for the realization of the Buyer's request;

b) acknowledges the complaint and informs the Buyer about the Seller exercising the right mentioned in sec. 9 above;

c) refuses to bring the Good into conformity with the Sales Agreement for reasons indicated in sec. 10 above;

d) rejects the complaint due to its unfoundedness.

12. The Seller provides a response to the complaint via email or traditional mail within 14 (fourteen) days from the day of its receipt.

13. In the cases indicated in sec. 11 point a-b above, the Seller brings the Good into conformity with the Sales Agreement at its own expense within a reasonable time from the day of receiving the complaint and without excessive inconvenience for the Buyer, taking into account the Good's specificity and the purpose for which the Buyer purchased it. The planned term for bringing the Good into conformity with the Sales Agreement is indicated by the Seller in the response to the complaint.

14. The Buyer makes the Good subject to repair or exchange available to the Seller.

15. The Buyer cannot withdraw from the Sales Agreement if the complaint was rejected by the Seller or the Non-conformity is insignificant.

16. In the case of revealing the Non-conformity, the Buyer may submit a statement to the Seller about reducing the price or withdrawing from the Sales Agreement when:

the Seller refused to bring the Good into conformity with the Sales Agreement for reasons indicated in sec. 10 above;
the Seller did not bring the Good into conformity with the Sales Agreement according to sec. 12-13 above;
the Non-conformity still occurs despite the Seller's attempt to bring the Good into conformity with the Sales Agreement;
the Non-conformity is significant enough to justify withdrawal from the Sales Agreement without a prior request to the Seller to bring the Good into conformity with the Sales Agreement;
from the Seller's statement or circumstances, it clearly follows that the Seller will not bring the Good into conformity with the Sales Agreement within a reasonable time or without excessive inconvenience for the Buyer.

17. The statement about reducing the price or withdrawing from the Sales Agreement can be submitted via email, to the address indicated in § 1 sec. 3 point a) of the Terms and Conditions.

18. The statement about reducing the price or withdrawing from the Sales Agreement should contain:

first name and last name of the Buyer;
email address;
Order number;
date of delivering the Good;
description of the revealed Non-conformity;
indication of the reason for submitting the statement, chosen from the reasons indicated in sec. 16 above;
a statement about reducing the price of the Good, along with indicating the reduced price of the Good, or a statement about withdrawing from the Sales Agreement.

19. The reduced price must remain in such a proportion to the price resulting from the Sales Agreement as the value of the Non-conformity Good remains to the value of the Good in conformity with the Sales Agreement. The Seller returns the amounts due to the Buyer as a result of exercising the right to reduce the price immediately, no later than within 14 (fourteen) days from the day of receiving the statement about reducing the price.

20. In the case of recognizing the complaint by the Seller and withdrawing from the Sales Agreement by the Buyer, the Seller returns the price of the Good to the Buyer immediately, no later than within 14 (fourteen) days from the day of receiving the statement about withdrawing from the Sales Agreement.

10. Agreement for the Provision of the Newsletter

To conclude an Agreement for the provision of the Newsletter, the Subscriber should perform the following actions:

enter the Store's website;
in the form located on the Store's website, enter the email address;
mandatorily mark the checkbox next to the statement about consenting to receive the Newsletter, reading the Terms and Conditions and the Privacy Policy, and accepting their provisions;
click the "Sign up" option.

2. Clicking on the "Sign up" option is equivalent to the Subscriber concluding an Agreement for the provision of the Newsletter.

3. The Agreement for the provision of the Newsletter can also be concluded by the User through marking the checkbox next to the statement about consenting to receive the Newsletter while concluding the Agreement for the provision of the Account Service or the Sales Agreement. In such a case, the Agreement for the provision of the Newsletter is concluded at the moment of concluding the Agreement for the provision of the Account Service or the Sales Agreement.

4. The Agreement for the provision of the Newsletter is concluded for an indefinite period.

5. The Seller informs, and the Subscriber acknowledges that:

the Newsletter is not subject to updates;
the frequency and dates of delivering Newsletters are not predefined and depend on the current situation of the Seller.

6. The delivery of the Newsletter occurs via email, to the email address provided by the Subscriber.

7. The Subscriber may terminate the Agreement for the provision of the Newsletter at any time and without giving any reason with immediate effect. In addition, based on Art. 27 and following of the Consumer Rights Act, the Subscriber being a Consumer or an Entrepreneur with Consumer rights may withdraw from the Agreement for the provision of the Newsletter without giving any reason, within 14 (fourteen) days from the day of its conclusion.

8. Withdrawing from the Agreement for the provision of the Newsletter or its termination, regardless of the basis for performing this action, requires submitting a statement by the Subscriber to the Seller. The statement mentioned in the previous sentence can be submitted by:

clicking by the Subscriber on the link allowing to unsubscribe from receiving the Newsletter, which is sent along with each Newsletter;
sending by the Subscriber a statement to the Seller about withdrawing from the Agreement for the provision of the Newsletter or about its termination via email.

9. The Seller suspends the delivery of the Newsletter to the Subscriber immediately after the Subscriber performs one of the actions indicated in section 8 above

11. Reviews

A Buyer who has purchased a Product and personally used it may send a Review about this Product to the Seller (via a survey received by email).
The Seller publishes the Reviews on the Product pages after checking if they comply with the Terms and Conditions, which does not exclude the possibility of removing already published Reviews if they are found to be non-compliant with the Terms and Conditions after their publication.
A Review sent to the Seller cannot be modified or deleted by the Buyer.
It is prohibited to include in the reviews:

false data, contrary to law or good manners;
personal data of the Buyer or other people, or data that appear to be personal or contact details, including links;
advertising, promotional, electoral content as well as content referring to gender, race, ethnic origin, nationality, religion, belief, worldview, disability, age, or sexual orientation.

5. Sending a Review is equivalent to the Buyer's declaration that they are the sole author of the Review. The Buyer is responsible for the content of the Review and the consequences of its publication (including infringements of personal rights and intellectual property rights of third parties).

6. Sending a Review is equivalent to granting the Seller a non-exclusive, royalty-free license to use it ("License").

7. The License is granted for an indefinite period (with the possibility of termination two years in advance at the end of the calendar year) and without territorial restrictions, covering the use of the review in the following ways:

- recording and duplicating in any quantity, by any technique, and in any format.
- distributing in any way, using any means of communication, especially by publishing in the Store and on the Seller's social media

8. The License authorizes the Seller to grant further licenses to use the review to any third parties selected by the Seller. Such further licensing, as referred to in the preceding sentence, may be granted by the Seller for a fee or free of charge.

9. The Buyer commits not to exercise personal rights to the Review (including the right to attribute authorship of the Review and the right to supervise its use) and authorizes the Seller to exercise these rights on behalf of the Buyer.

12. Seller's Intellectual Property

All components of the Store, in particular:

the Store's name;
the Store's logo;
photographs and descriptions of Products;
the operating principles of the Store's website, all its graphic elements, interface, information pages, software, source code, and databases;

are protected by law under the provisions of the Act of February 4, 1994, on copyright and related rights, the Act of June 30, 2000 - Industrial Property Law, the Act of April 16, 1993, on combating unfair competition, and other universally applicable legal provisions, including the laws of the European Union.

2. Any use of the Seller's intellectual property without his prior explicit permission is prohibited.

13. Personal Data Processing

Information about the processing of personal data by the Seller is available in the Privacy Policy at the address: https://loola.pl/privacypolicy

14. Account Service Change

The Seller may change the Account Service in cases of:

the necessity to adapt the Account Service to newly emerging devices or software used by Users to access the Account Service;
a decision by the Seller to improve the Account Service by adding new functionalities or modifying existing ones;
a legal obligation to make changes, including the obligation to adapt the Account Service to the current legal status.

Changes to the Account Service cannot incur any costs on the part of the User.
The Seller informs Users about the change to the Account Service by posting a notice on the Account informing about the changes. Additionally, information about the change can be sent to Users via email.
If the change to the Account Service significantly and negatively affects the User's access to the Account Service, the Seller is obligated to inform the User about:

the characteristics and timing of the change;
the User's right to terminate the Agreement for the provision of the Account Service with immediate effect within 30 (thirty) days of making the change.

5. The information mentioned in point 4 above is sent to Users via email, no later than 7 (seven) days before the change is made.

6. Termination of the Agreement for the provision of the Account Service by the User, based on point 4, item a) above, occurs by submitting a declaration of termination of the Agreement for the provision of the Account Service to the Seller. The declaration mentioned in the preceding sentence can be sent via email to the address specified in § 1, point 3, item a) of the Terms and Conditions. The Seller deletes the Account immediately upon receiving the declaration mentioned in the preceding sentence.

15. Changes to the Terms and Conditions

The Seller may change these Terms and Conditions in the case of:

Changes in the Seller's business scope;
The commencement of new services by the Seller, modification of the currently provided services, or cessation of their provision;
Technical modifications to the Store requiring adjustments to the Terms and Conditions;
Legal obligation to make changes, including the obligation to adapt the Terms and Conditions to the current legal status.

Clients will be informed about the change to the Terms and Conditions by publishing its amended version on the Store's website at least 7 (seven) days before the changes come into effect. Within the period mentioned in the previous sentence, the amended version of the Terms and Conditions will be sent to Users and Subscribers via email.
The provisions of the Terms and Conditions in force before the new version comes into effect apply to Sales Agreements concluded before that day.
The User or Subscriber who does not agree to the change to the Terms and Conditions may terminate the Agreement for the provision of the Account Service or the Agreement for the provision of the Newsletter with immediate effect until the changes to the Terms and Conditions come into effect. Failure to terminate is considered acceptance of the changes to the Terms and Conditions.
Termination of the Agreement for the provision of the Account Service or the Agreement for the provision of the Newsletter is made by submitting a statement of termination of this Agreement to the Seller by the User or Subscriber. The statement mentioned in the previous sentence can be sent via email to the address indicated in §1 section 3 point a) of the Terms and Conditions.
The Seller immediately deletes the Account or ceases delivering the Newsletter upon receipt of the statement mentioned in section 5 above.

16. Final Provisions

The current version of the Terms and Conditions is effective from January 1, 2023.

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TERMS AND CONDITIONS