EN 
PL
Returns/Complaints
RETURNS:
- You have 14 days from the date of receiving your order to return the items.
- The returned dresses must have all original tags attached and show no signs of wear.
- IMPORTANT: Include the return form that was provided with your order. If you do not have the form, you can download it here: FORM
- WE DO NOT ACCEPT PACKAGES SENT WITH CASH ON DELIVERY.
- WE DO NOT ACCEPT PARCELS THAT REQUIRE CUSTOMS CLEARANCE! This applies to shipments from outside the EU (e.g. the UK) that involve customs duties or additional formalities.
- You must send the return package at your own cost via post or a local courier service to the following address:
LOOLA
Dys, ul. Kwiatowa 8
21-003 Ciecierzyn
POLAND
REFUND DETAILS:
- We will refund the cost of the dress(es) and, in the case of a full order return, the minimum available shipping cost of 15 PLN (approximately 3.61 EUR).
- Refunds will be processed within 14 days from the date of receiving the return package.
- Refunds are processed only to Polish bank accounts. For international bank transfers, the store is not responsible for any bank fees – these costs are borne by the buyer. This also applies to transactions made via PayPal.
COMPLAINTS:
If you wish to make a complaint, please return the goods to the address:
LOOLA
Dys, ul. Kwiatowa 8
21-003 Ciecierzyn
POLAND
along with the completed form:
