Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package.
After paying the CoD charge and acknowledging receipt of the package, you can open it in the presence of the courier – if discrepancies are found, a protocol is drawn up which can later be used as a basis for a customer complaint.
Return of products
By law, within 14 calendar days of the date of delivery of ordered goods, you have the right to return them without giving reasons, thus renouncing the contract of sale, according to the general principles contained in the law on contracts concluded at a distance. This applies only to consumer sales, and hence only to cases where goods are sold to an individual making the purchase not in relation to professional or business activity.
Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
If you wish to return a product:
- Send the purchased product in undamaged condition and in the original packaging with its entire contents.
- Attach to the package a written declaration, in which you express your wish to return the product, as well as the account number to which payment is to be refunded (if you paid by PayPal we will return the money to your PayPal account).
- Within 14 working days of receiving your package we will check the state of the returned product (returns must be received in new condition; unworn, unwashed, in the original packaging with the whole of its contents; Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal).
- The money will be refunded to the indicated account within 14 days.